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Turn searches into bookings, and stays into loyaltyTurn searches into bookings, and stays into loyalty 

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AI digital workers for travel brands. Convert visitors into bookers, guide guests throughout their stay, and bring them back again. Works across Voice, Text and Email.AI digital workers for travel brands. Convert visitors into bookers, guide guests throughout their stay, and bring them back again. Works across Voice, Text and Email. 

Backed by

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Meet YourMeet Your 

Digital WorkersDigital Workers 

Meet YourMeet Your 

DigitalDigital 

WorkersWorkers 

Meet YourMeet Your 

Digital WorkersDigital Workers 

OutRival AI Agents manage bookings and requests so your teams can focus on unforgettable journeys.OutRival AI Agents manage bookings and requests so your teams can focus on unforgettable journeys. 

Book a DemoBook a Demo 
Language: English
Booking Assistant

Booking AssistantBooking Assistant 

Skilled in:

Live Availability Lookup
Reservation Creation
Schedule Change & Rebooking
Secure Payment Handoff

Answer trip questions, find the right itinerary or room, secure the booking, and handle changes without waiting on hold.Answer trip questions, find the right itinerary or room, secure the booking, and handle changes without waiting on hold. 

Language: English
Stay Concierge

Stay ConciergeStay Concierge 

Skilled in:

Online Check-In Guidance
Upgrades & Add-Ons
Service Requests
Local Recommendations
Issue Triage

Delight guests from pre arrival through checkout.Delight guests from pre arrival through checkout. 

Language: English
Repeat Booking Concierge

Repeat Booking ConciergeRepeat Booking Concierge 

Skilled in:

Post-Trip Follow-Up
Loyalty Enrollment
Targeted Offers Based on History
Win-Back Outreach

Turn happy travelers into loyal repeat customers.Turn happy travelers into loyal repeat customers. 

Why Travel Teams Use OutRivalWhy Travel Teams Use OutRival 

Travel companies choose OutRival to deliver reliable, personalized service at scale, while reducing costs and keeping travelers happy.Travel companies choose OutRival to deliver reliable, personalized service at scale, while reducing costs and keeping travelers happy. 

Always-On CoverageAlways-On Coverage 

Support in the languages you choose, 24/7.Support in the languages you choose, 24/7. 

Consistent AnswersConsistent Answers 

Clear, accurate responses about policies, fees, ancillaries, and local details.Clear, accurate responses about policies, fees, ancillaries, and local details. 

Proactive Disruption SupportProactive Disruption Support 

Outreach during delays or cancellations so travelers get help before they call.Outreach during delays or cancellations so travelers get help before they call. 

Seamless Human HandoffSeamless Human Handoff 

Escalations include full context: transcript, history, and customer profile.Escalations include full context: transcript, history, and customer profile. 

Easy to BrandEasy to Brand 

Your tone, your voice library, your approval rules.Your tone, your voice library, your approval rules. 
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Digital Workers That Drive ResultsDigital Workers That Drive Results 

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Multi-Channel EngagementMulti-Channel Engagement 

From the first inquiry through confirmation, Digital Workers answer in seconds on the channel customers prefer. They tailor interactions across calls, SMS, voicemail, and email, keep context in one thread, and guide the next best step to lift conversions.From the first inquiry through confirmation, Digital Workers answer in seconds on the channel customers prefer. They tailor interactions across calls, SMS, voicemail, and email, keep context in one thread, and guide the next best step to lift conversions. 

Proactive OutreachProactive Outreach 

Agents reach out automatically with timely callbacks, reminders, and recovery sequences. They reschedule missed appointments, revive abandoned bookings or forms, and cover evenings and weekends so you do not lose momentum.Agents reach out automatically with timely callbacks, reminders, and recovery sequences. They reschedule missed appointments, revive abandoned bookings or forms, and cover evenings and weekends so you do not lose momentum. 

Fully IntegratedFully Integrated 

Connect to Oracle OPERA Cloud or your preferred PMS you already use so each interaction is informed by real guest history and preferences. Data sync, smart routing, and a single view of the customer remove manual work and make personalization simple.Connect to Oracle OPERA Cloud or your preferred PMS you already use so each interaction is informed by real guest history and preferences. Data sync, smart routing, and a single view of the customer remove manual work and make personalization simple. 

Secure & CompliantSecure & Compliant 

Built with consent capture, preference management, and audit trails. Supports caller ID trust for voice, verified messaging where available, email authentication, and privacy controls. SOC 2 in place, with industry-specific controls like HIPAA or PCI when required.Built with consent capture, preference management, and audit trails. Supports caller ID trust for voice, verified messaging where available, email authentication, and privacy controls. SOC 2 in place, with industry-specific controls like HIPAA or PCI when required. 

The OutRival Difference

The OutRival DifferenceThe OutRival Difference 

Join the forward-thinking travel companies that turn every interaction into an opportunity to delight and retain customers.Join the forward-thinking travel companies that turn every interaction into an opportunity to delight and retain customers. 

Proven Results

70%

Reduction in Routine Tasks

Shift your team's focus from administrative work to meaningful customer engagement.

24/7

Multilingual Support

Extend your reach without straining resources, ensuring customers get help whenever they need it.

Expert Partnership

Dedicated Engineers and Success Managers

We're an extension of your team, bringing domain expertise and proven strategies to help you hit your goals.

Continuous Improvements

Your organization stays on the cutting edge by leveraging the latest developments in AI and voice technology, so you remain ahead of the curve.

Seamless Integration

Minimal IT Demands

Quickly connect OutRival to your CRM and core systems without complicated installations.

Rapid Deployment

Go live in weeks, not months, and start realizing ROI faster.

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IndustriesIndustries 

See how OutRival adapts across different sectorsSee how OutRival adapts across different sectors 

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Higher Education

A New Way to Enroll & Engage Students

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Travel

Turn searches into bookings, and stays into loyalty

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Healthcare

Give patients faster access to care, and give staff time back

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Insurance

Turn shoppers into policyholders, and renewals into retention

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Home Services

Convert more leads, book more jobs, and build lasting relationships

Explore

Financial Services

Build trust, drive conversions, and deepen client relationships

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our resourcesour resources 

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Learn how OutRival is helping businesses like yours transform customer experiencesLearn how OutRival is helping businesses like yours transform customer experiences 

Post

10.15.2024

News

How AI Agents Are Shaping the Future of Higher Education and Customer ExperienceHow AI Agents Are Shaping the Future of Higher Education and Customer Experience 

Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO’s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results?Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO’s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results? 

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