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Turn inquiries into booked jobs, and first visits into repeat serviceTurn inquiries into booked jobs, and first visits into repeat service 

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AI digital workers for home service brands. Qualify leads, fill technician calendars, grow memberships, and keep customers informed across Voice, Text and Email.AI digital workers for home service brands. Qualify leads, fill technician calendars, grow memberships, and keep customers informed across Voice, Text and Email. 

Backed by

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Meet YourMeet Your 

Digital WorkersDigital Workers 

Meet YourMeet Your 

DigitalDigital 

WorkersWorkers 

Meet YourMeet Your 

Digital WorkersDigital Workers 

Customize your AI Agent’s skills, tone, and voice to match your service brand.Customize your AI Agent’s skills, tone, and voice to match your service brand. 

Book a DemoBook a Demo 
Language: English
Outbound Qualify & Transfer

Outbound Qualify & TransferOutbound Qualify & Transfer 

Skilled in:

Consent & Identity Checks
Service & Zip Code Triage
Quote Pre-Qualification
Warm Transfer with Full Context

Turn marketing responses and inbound calls into live conversations with your team.Turn marketing responses and inbound calls into live conversations with your team. 

Language: English
Scheduling Assistant

Scheduling AssistantScheduling Assistant 

Skilled in:

Instant Callbacks
Routing by Skill & Service Area
Rescheduling After Missed Calls
Online Booking

Keep your calendars full and reduce no shows.Keep your calendars full and reduce no shows. 

Language: English
Upsell and Maintenance

Upsell and MaintenanceUpsell and Maintenance 

Skilled in:

Service Membership
Seasonal & Warranty Outreach
Recurring Service Reminders
Secure Payment Handoff

Grow recurring revenue and improve equipment uptime.Grow recurring revenue and improve equipment uptime. 

Why home service teams use OutRivalWhy home service teams use OutRival 

Home service providers choose OutRival to capture more leads, reduce no-shows, and deliver consistent customer care.Home service providers choose OutRival to capture more leads, reduce no-shows, and deliver consistent customer care. 

Always-On CoverageAlways-On Coverage 

24/7 support in the languages you choose, with smooth escalation to staff.24/7 support in the languages you choose, with smooth escalation to staff. 

Consistent AnswersConsistent Answers 

Clear responses on services, pricing, availability, and policies.Clear responses on services, pricing, availability, and policies. 

Faster Speed to LeadFaster Speed to Lead 

Instant scheduling and warm transfers reduce missed connections.Instant scheduling and warm transfers reduce missed connections. 

Fewer No-ShowsFewer No-Shows 

Automated reminders and "on my way" alerts keep appointments on trackAutomated reminders and "on my way" alerts keep appointments on track 

Easy to BrandEasy to Brand 

Your tone, your voice library, your approval rules.Your tone, your voice library, your approval rules. 
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Digital Workers That Drive ResultsDigital Workers That Drive Results 

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Multi-Channel EngagementMulti-Channel Engagement 

From the first inquiry through confirmation, Digital Workers answer in seconds on the channel customers prefer. They tailor interactions across calls, SMS, voicemail, and email, keep context in one thread, and guide the next best step to lift conversions.From the first inquiry through confirmation, Digital Workers answer in seconds on the channel customers prefer. They tailor interactions across calls, SMS, voicemail, and email, keep context in one thread, and guide the next best step to lift conversions. 

Proactive OutreachProactive Outreach 

Agents reach out automatically with timely callbacks, reminders, and recovery sequences. They reschedule missed appointments, revive abandoned bookings or forms, and cover evenings and weekends so you do not lose momentum.Agents reach out automatically with timely callbacks, reminders, and recovery sequences. They reschedule missed appointments, revive abandoned bookings or forms, and cover evenings and weekends so you do not lose momentum. 

Fully IntegratedFully Integrated 

Connect to your CRM, pricebook, and payment processor so each interaction is informed by real history and preferences. Data sync, smart routing, and a single view of the customer remove manual work and make personalization simple. Payments flow through PCI DSS compliant processors.Connect to your CRM, pricebook, and payment processor so each interaction is informed by real history and preferences. Data sync, smart routing, and a single view of the customer remove manual work and make personalization simple. Payments flow through PCI DSS compliant processors. 

Secure & CompliantSecure & Compliant 

Built with consent capture, preference management, and audit trails. Supports caller ID trust for voice, verified messaging where available, email authentication, and privacy controls. SOC 2 in place, with industry-specific controls like HIPAA or PCI when required.Built with consent capture, preference management, and audit trails. Supports caller ID trust for voice, verified messaging where available, email authentication, and privacy controls. SOC 2 in place, with industry-specific controls like HIPAA or PCI when required. 

The OutRival Difference

The OutRival DifferenceThe OutRival Difference 

Join the forward-thinking institutions across the nation that trust OutRival to optimize their student experience.Join the forward-thinking institutions across the nation that trust OutRival to optimize their student experience. 

Proven Results

70%

Reduction in Routine Tasks

Shift your team's focus from administrative work to meaningful customer engagement.

24/7

Multilingual Support

Extend your reach without straining resources, ensuring customers get help whenever they need it.

Expert Partnership

Dedicated Engineers and Success Managers

We're an extension of your team, bringing domain expertise and proven strategies to help you hit your goals.

Continuous Improvements

Your organization stays on the cutting edge by leveraging the latest developments in AI and voice technology, so you remain ahead of the curve.

Seamless Integration

Minimal IT Demands

Quickly connect OutRival to your CRM and core systems without complicated installations.

Rapid Deployment

Go live in weeks, not months, and start realizing ROI faster.

Explore OtherExplore Other 

IndustriesIndustries 

See how OutRival adapts across different sectorsSee how OutRival adapts across different sectors 

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Higher Education

A New Way to Enroll & Engage Students

Explore

Travel

Turn searches into bookings, and stays into loyalty

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Healthcare

Give patients faster access to care, and give staff time back

Explore

Insurance

Turn shoppers into policyholders, and renewals into retention

Explore

Home Services

Convert more leads, book more jobs, and build lasting relationships

Explore

Financial Services

Build trust, drive conversions, and deepen client relationships

Explore

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resourcesresources 

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Learn how OutRival is helping businesses like yours transform customer experiencesLearn how OutRival is helping businesses like yours transform customer experiences 

Post

10.15.2024

News

How AI Agents Are Shaping the Future of Higher Education and Customer ExperienceHow AI Agents Are Shaping the Future of Higher Education and Customer Experience 

Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO’s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results?Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO’s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results? 

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