Turn shoppers into policyholders, and renewals into retention
AI digital workers for insurance. Qualify and transfer leads, fill licensed agent calendars, renew policies on time, and keep customers informed across Voice, Text and Email
Backed by
Meet Your
Digital Workers
Meet Your
Digital
Workers
Meet Your
Digital Workers
Our AI Agents handle the repetitive, the routine, and the urgent, so human experts can focus on high-value cases.
Outbound Qualify
Skilled in:
Turn marketing responses and inbound inquiries into live conversations with licensed producers.
Scheduling Assistant
Skilled in:
Keep licensed producers' calendars full and reduce drop off.
Renewal Assistant
Skilled in:
Prevent lapses and improve retention across lines.
Why insurance teams use OutRival
Always-On Coverage
Support policyholders in the languages you choose, 24/7.Consistent Answers
Clear responses on documents, payments, renewals, and service requests with smooth escalation to licensed staff.Faster Speed to Lead
Instant scheduling and warm transfers reduce missed connections.Compliance-First Outreach
Calls and texts follow TCPA and DNC rules, with preference management, opt-out handling, and authenticated caller IDEasy to Brand
Your tone, your voice library, your approval rules.
Digital Workers That Drive Results
Multi-Channel Engagement
From the first inquiry through confirmation, Digital Workers answer in seconds on the channel customers prefer. They tailor interactions across calls, SMS, voicemail, and email, keep context in one thread, and guide the next best step to lift conversions.
Proactive Outreach
Agents reach out automatically with timely callbacks, reminders, and recovery sequences. They reschedule missed appointments, revive abandoned bookings or forms, and cover evenings and weekends so you do not lose momentum.
Fully Integrated
Connect to your CRM and the systems you already use so each interaction is informed by real history and preferences. Captures and exchanges data using ACORD standards so leads and policy details move cleanly between systems. Works with policy administration and quoting systems. Examples include Guidewire PolicyCenter and Duck Creek Policy for P&C lines.
Secure & Compliant
Built with consent capture, preference management, and audit trails. Supports caller ID trust for voice, verified messaging where available, email authentication, and privacy controls. SOC 2 in place, with industry-specific controls like HIPAA or PCI when required.
The OutRival Difference
Insurance is built on trust. OutRival makes every interaction clear, fast, and reliable.
Proven Results
70%
Reduction in Routine Tasks
Shift your team's focus from administrative work to meaningful customer engagement.
24/7
Multilingual Support
Extend your reach without straining resources, ensuring customers get help whenever they need it.
Expert Partnership
Dedicated Engineers and Success Managers
We're an extension of your team, bringing domain expertise and proven strategies to help you hit your goals.
Continuous Improvements
Your organization stays on the cutting edge by leveraging the latest developments in AI and voice technology, so you remain ahead of the curve.
Seamless Integration
Minimal IT Demands
Quickly connect OutRival to your CRM and core systems without complicated installations.
Rapid Deployment
Go live in weeks, not months, and start realizing ROI faster.
Explore Other
Industries
See how OutRival adapts across different sectors
Higher Education
A New Way to Enroll & Engage Students
Travel
Turn searches into bookings, and stays into loyalty
Healthcare
Give patients faster access to care, and give staff time back
Insurance
Turn shoppers into policyholders, and renewals into retention
Home Services
Convert more leads, book more jobs, and build lasting relationships
Financial Services
Build trust, drive conversions, and deepen client relationships
Explore
our resources
Explore our
resources
Explore our
resources
Learn how OutRival is helping businesses like yours transform customer experiences
10.15.2024
News
How AI Agents Are Shaping the Future of Higher Education and Customer Experience
Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO’s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results?
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Your Process?