Guide patients to care faster, and equip them for a healthier future
AI digital workers for healthcare systems and clinics. Capture intake, fill schedules, close care gaps, and keep patients on plan across Voice, Text and Email.
Backed by
Meet Your
Digital Workers
Meet Your
Digital
Workers
Meet Your
Digital Workers
OutRival AI Agents take on the load so your care teams can focus on what matters most, people.
Patient Intake Assistant
Skilled in:
Complete pre-visit tasks so clinical teams can focus on care.
Scheduling Assistant
Skilled in:
Keep schedules full, reduce no-shows, and close gaps in care.
Post-visit Followup Assistant
Skilled in:
Support recovery and adherence after the visit.
Why healthcare teams use OutRival
Always-On Coverage
Always-on coverage in the languages you choose, with clear escalation to staff.Consistent Answers
Reliable guidance on preparation, instructions, locations, and office policies.Proactive Disruption Support
Faster reschedules and smoother intake during peak demand.Seamless Human Handoff
Timely reminders and post-visit follow-up that reduce no-shows and readmissions.Easy to Brand
Your tone, your voice library, your approval rules.
Digital Workers That Drive Results
Multi-Channel Engagement
From the first inquiry through confirmation, Digital Workers answer in seconds on the channel customers prefer. They tailor interactions across calls, SMS, voicemail, and email, keep context in one thread, and guide the next best step to lift conversions.
Proactive Outreach
Agents reach out automatically with timely callbacks, reminders, and recovery sequences. They reschedule missed appointments, revive abandoned bookings or forms, and cover evenings and weekends so you do not lose momentum.
Fully Integrated
Connect to leading EHRs that offer FHIR APIs, including Epic, Oracle Health, and athenahealth so each patient interaction is informed by real history and preferences. Data sync, smart routing, and a single view of the customer remove manual work and make personalization simple.
Secure & Compliant
Built with consent capture, preference management, and audit trails. Supports caller ID trust for voice, verified messaging where available, email authentication, and privacy controls. SOC 2 in place, with industry-specific controls like HIPAA or PCI when required.
The OutRival Difference
Healthcare isn't just another industry, it's deeply human. That's why we design AI that blends efficiency with empathy.
Proven Results
70%
Reduction in Routine Tasks
Shift your team's focus from administrative work to meaningful customer engagement.
24/7
Multilingual Support
Extend your reach without straining resources, ensuring customers get help whenever they need it.
Expert Partnership
Dedicated Engineers and Success Managers
We're an extension of your team, bringing domain expertise and proven strategies to help you hit your goals.
Continuous Improvements
Your organization stays on the cutting edge by leveraging the latest developments in AI and voice technology, so you remain ahead of the curve.
Seamless Integration
Minimal IT Demands
Quickly connect OutRival to your CRM and core systems without complicated installations.
Rapid Deployment
Go live in weeks, not months, and start realizing ROI faster.
Explore Other
Industries
See how OutRival adapts across different sectors
Higher Education
A New Way to Enroll & Engage Students
Travel
Turn searches into bookings, and stays into loyalty
Healthcare
Guide patients to care faster, and equip them for a healthier future
Insurance
Turn shoppers into policyholders, and renewals into retention
Home Services
Convert more leads, book more jobs, and build lasting relationships
Financial Services
Build trust, drive conversions, and deepen client relationships
Explore
our resources
Explore our
resources
Explore our
resources
Learn how OutRival is helping businesses like yours transform customer experiences
08.19.2026
Article
The New Normal, Episode 5: President Mark Milliron
National University President Mark Milliron on designing for students who are ANDers, the AI wingman rolling out beside every employee, and why NU has stopped short of agentic systems. Five takeaways from Episode 5 of The New Normal.
08.06.2026
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The New Normal, Episode 4: Chancellor David Andrews
UMass Global Chancellor David Andrews on grading that went from 48 hours to 48 seconds, commencement speeches written with AI, and student-facing AI with no human in the loop. Seven takeaways from Episode 4 of The New Normal.
07.23.2026
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The New Normal, Episode 3: President Scott Pulsipher
Western Governors University President Scott Pulsipher on building your own replacement before you need it, matching AI to the task, and doubling a mentor's capacity. Seven takeaways from Episode 3 of The New Normal.
07.09.2026
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The New Normal, Episode 2: President Madeline Pumariega
Miami Dade College President Madeline Pumariega on skipping pilots, putting Digital Workers on the org chart, and why students engage longer with AI. Seven takeaways from Episode 2 of The New Normal.
06.25.2026
Article
The New Normal, Episode 1: Kermit Cook on Reinventing Penn Foster with AI
Penn Foster CEO Kermit Cook on building ugly pots, escaping the academic calendar, and the AI outreach that delivered a 30x return. Seven takeaways from Episode 1 of The New Normal.
06.24.2026
Article
OutRival Presents: The New Normal
The New Normal is OutRival's new show about how enterprises are deploying AI agents, putting Digital Workers on the org chart, and generating real ROI.
10.15.2024
News
How AI Agents Are Shaping the Future of Higher Education and Customer Experience
Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO's (business process outsourcing), to create personalized experiences that drive both satisfaction and business results?
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