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Give patients faster access to care, and give staff time backGive patients faster access to care, and give staff time back 

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AI digital workers for healthcare systems and clinics. Capture intake, fill schedules, close care gaps, and keep patients on plan across Voice, Text and Email.AI digital workers for healthcare systems and clinics. Capture intake, fill schedules, close care gaps, and keep patients on plan across Voice, Text and Email. 

Backed by

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Meet YourMeet Your 

Digital WorkersDigital Workers 

Meet YourMeet Your 

DigitalDigital 

WorkersWorkers 

Meet YourMeet Your 

Digital WorkersDigital Workers 

OutRival AI Agents take on the load so your care teams can focus on what matters most, people.OutRival AI Agents take on the load so your care teams can focus on what matters most, people. 

Book a DemoBook a Demo 
Language: English
Patient Intake Assistant

Patient Intake AssistantPatient Intake Assistant 

Skilled in:

Digital Registration
Insurance & Benefits Capture
Consent Forms & Document Upload
Warm Handoff to Staff

Complete pre-visit tasks so clinical teams can focus on care.Complete pre-visit tasks so clinical teams can focus on care. 

Language: English
Scheduling Assistant

Scheduling AssistantScheduling Assistant 

Skilled in:

Recall & Waitlist Outreach
Reschedule After Cancellations
Pre-Visit Reminders
Ride-Share & Directions Linkouts

Keep schedules full, reduce no-shows, and close gaps in care.Keep schedules full, reduce no-shows, and close gaps in care. 

Language: English
Post-visit Followup Assistant

Post-visit Followup AssistantPost-visit Followup Assistant 

Skilled in:

Symptom & Recovery Check-Ins
Medication Reminders & Refills
Education & PROMs Capture
Escalation to Care Teams

Support recovery and adherence after the visit.Support recovery and adherence after the visit. 

Why healthcare teams use OutRivalWhy healthcare teams use OutRival 

Healthcare providers choose OutRival to improve patient access, reduce no-shows, and keep clinical teams focused on care.Healthcare providers choose OutRival to improve patient access, reduce no-shows, and keep clinical teams focused on care. 

Always-On CoverageAlways-On Coverage 

Always-on coverage in the languages you choose, with clear escalation to staff.Always-on coverage in the languages you choose, with clear escalation to staff. 

Consistent AnswersConsistent Answers 

Reliable guidance on preparation, instructions, locations, and office policies.Reliable guidance on preparation, instructions, locations, and office policies. 

Proactive Disruption SupportProactive Disruption Support 

Faster reschedules and smoother intake during peak demand.Faster reschedules and smoother intake during peak demand. 

Seamless Human HandoffSeamless Human Handoff 

Timely reminders and post-visit follow-up that reduce no-shows and readmissions.Timely reminders and post-visit follow-up that reduce no-shows and readmissions. 

Easy to BrandEasy to Brand 

Your tone, your voice library, your approval rules.Your tone, your voice library, your approval rules. 
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Digital Workers That Drive ResultsDigital Workers That Drive Results 

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Multi-Channel EngagementMulti-Channel Engagement 

From the first inquiry through confirmation, Digital Workers answer in seconds on the channel customers prefer. They tailor interactions across calls, SMS, voicemail, and email, keep context in one thread, and guide the next best step to lift conversions.From the first inquiry through confirmation, Digital Workers answer in seconds on the channel customers prefer. They tailor interactions across calls, SMS, voicemail, and email, keep context in one thread, and guide the next best step to lift conversions. 

Proactive OutreachProactive Outreach 

Agents reach out automatically with timely callbacks, reminders, and recovery sequences. They reschedule missed appointments, revive abandoned bookings or forms, and cover evenings and weekends so you do not lose momentum.Agents reach out automatically with timely callbacks, reminders, and recovery sequences. They reschedule missed appointments, revive abandoned bookings or forms, and cover evenings and weekends so you do not lose momentum. 

Fully IntegratedFully Integrated 

Connect to leading EHRs that offer FHIR APIs, including Epic, Oracle Health, and athenahealth so each patient interaction is informed by real history and preferences. Data sync, smart routing, and a single view of the customer remove manual work and make personalization simple.Connect to leading EHRs that offer FHIR APIs, including Epic, Oracle Health, and athenahealth so each patient interaction is informed by real history and preferences. Data sync, smart routing, and a single view of the customer remove manual work and make personalization simple. 

Secure & CompliantSecure & Compliant 

Built with consent capture, preference management, and audit trails. Supports caller ID trust for voice, verified messaging where available, email authentication, and privacy controls. SOC 2 in place, with industry-specific controls like HIPAA or PCI when required.Built with consent capture, preference management, and audit trails. Supports caller ID trust for voice, verified messaging where available, email authentication, and privacy controls. SOC 2 in place, with industry-specific controls like HIPAA or PCI when required. 

The OutRival Difference

The OutRival DifferenceThe OutRival Difference 

Healthcare isn't just another industry, it's deeply human. That's why we design AI that blends efficiency with empathy.Healthcare isn't just another industry, it's deeply human. That's why we design AI that blends efficiency with empathy. 

Proven Results

70%

Reduction in Routine Tasks

Shift your team's focus from administrative work to meaningful customer engagement.

24/7

Multilingual Support

Extend your reach without straining resources, ensuring customers get help whenever they need it.

Expert Partnership

Dedicated Engineers and Success Managers

We're an extension of your team, bringing domain expertise and proven strategies to help you hit your goals.

Continuous Improvements

Your organization stays on the cutting edge by leveraging the latest developments in AI and voice technology, so you remain ahead of the curve.

Seamless Integration

Minimal IT Demands

Quickly connect OutRival to your CRM and core systems without complicated installations.

Rapid Deployment

Go live in weeks, not months, and start realizing ROI faster.

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IndustriesIndustries 

See how OutRival adapts across different sectorsSee how OutRival adapts across different sectors 

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Higher Education

A New Way to Enroll & Engage Students

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Travel

Turn searches into bookings, and stays into loyalty

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Healthcare

Give patients faster access to care, and give staff time back

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Insurance

Turn shoppers into policyholders, and renewals into retention

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Home Services

Convert more leads, book more jobs, and build lasting relationships

Explore

Financial Services

Build trust, drive conversions, and deepen client relationships

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Learn how OutRival is helping businesses like yours transform customer experiencesLearn how OutRival is helping businesses like yours transform customer experiences 

Post

10.15.2024

News

How AI Agents Are Shaping the Future of Higher Education and Customer ExperienceHow AI Agents Are Shaping the Future of Higher Education and Customer Experience 

Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO’s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results?Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO’s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results? 

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