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A New Way to Enroll &A New Way to Enroll & 

Engage StudentsEngage Students 

A New Way to EnrollA New Way to Enroll 

& Engage Students& Engage Students 

A New WayA New Way 

to Enroll &to Enroll & 

EngageEngage 

StudentsStudents 

Book a DemoBook a Demo 

Empower your advisors to spend more time on meaningful conversations, while AI-powered digital workers handle calls, follow-ups, and real-time inquiries.Empower your advisors to spend more time on meaningful conversations, while AI-powered digital workers handle calls, follow-ups, and real-time inquiries. 

Backed by

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Meet YourMeet Your 

Digital WorkersDigital Workers 

Meet YourMeet Your 

DigitalDigital 

WorkersWorkers 

Meet YourMeet Your 

Digital WorkersDigital Workers 

Customize the AI Agent's Name, Skills, Tone, and Voice to represent your University Brand Voice.Customize the AI Agent's Name, Skills, Tone, and Voice to represent your University Brand Voice. 

Book a DemoBook a Demo 
Language: Spanish

AI Admissions AssistantAI Admissions Assistant 

Proactive Follow-Ups
Enrollment Guidance
Call Schduling

Streamlines the applicant journey from inquiry to enrollment by engaging students in real time, answering questions, and sending proactive follow-ups.Streamlines the applicant journey from inquiry to enrollment by engaging students in real time, answering questions, and sending proactive follow-ups. 

Language: English

AI Financial Aid AdvisorAI Financial Aid Advisor 

Payment Guidance
Call Transferring
Multi-Channel Support

Acts as your friendly, always-available front desk, fielding campus questions and routing inquiries to the right department.Acts as your friendly, always-available front desk, fielding campus questions and routing inquiries to the right department. 

Language: English

AI ReceptionistAI Receptionist 

24/7 Coverage
FAQ Resolution
Multilingual Support

Handles tuition, aid, and billing queries, offering clear guidance on scholarships, payment plans, and more.Handles tuition, aid, and billing queries, offering clear guidance on scholarships, payment plans, and more. 

Common Admissions Pain PointsCommon Admissions Pain Points 

Book a DemoBook a Demo 

Overwhelmed AdvisorsOverwhelmed Advisors 

Advisors juggle 500–1,000 applicants each, leaving limited time for the personal<br /> conversations that truly drive enrollment decisions.Advisors juggle 500–1,000 applicants each, leaving limited time for the personal conversations that truly drive enrollment decisions. 

Personalized Responses to InquiriesPersonalized Responses to Inquiries 

Lack of timely, personalized follow-up can push prospective<br /> students toward other learning options.Lack of timely, personalized follow-up can push prospective students toward other learning options. 

Missed ConnectionsMissed Connections 

With low email open rates and crowded inboxes, many prospective students never<br /> see your outreach—reducing engagement and enrollment potential.With low email open rates and crowded inboxes, many prospective students never see your outreach—reducing engagement and enrollment potential. 

Manual UpdatesManual Updates 

Constant repetitive tasks and routine communications make it difficult to keep data<br /> accurate and free up staff for higher-value activities.Constant repetitive tasks and routine communications make it difficult to keep data accurate and free up staff for higher-value activities. 

Limited CoverageLimited Coverage 

Nights, weekends, and peak periods can leave gaps in support—especially across<br /> multiple languages—without the resources to expand your team.Nights, weekends, and peak periods can leave gaps in support—especially across multiple languages—without the resources to expand your team. 

Your AI Agents. Your VoiceYour AI Agents. Your Voice 

Your AI Agents.Your AI Agents. 

Your VoiceYour Voice 

Your AI Agents.Your AI Agents. 

Your VoiceYour Voice 

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Digital WorkersDigital Workers 

That DriveThat Drive 

ResultsResults 

Digital WorkersDigital Workers 

That DriveThat Drive 

ResultsResults 

Digital WorkersDigital Workers 

That Drive ResultsThat Drive Results 

Book a DemoBook a Demo 

Multi-Channel EngagementMulti-Channel Engagement 

From initial inquiry through enrollment confirmation, our AI agents draw on your existing knowledge base to provide real-time answers, track missing items, and deliver the next steps—boosting conversions and enrollment rates.From initial inquiry through enrollment confirmation, our AI agents draw on your existing knowledge base to provide real-time answers, track missing items, and deliver the next steps—boosting conversions and enrollment rates. 

Proactive OutreachProactive Outreach 

Engage prospective students via personalized calls, texts, e-mails, and automated reminders, ensuring they stay informed and on track throughout the admissions process.Engage prospective students via personalized calls, texts, e-mails, and automated reminders, ensuring they stay informed and on track throughout the admissions process. 

Fully IntegratedFully Integrated 

Seamlessly connect with your Student Information System (SIS), CRM, and other platforms—no lengthy IT setup or complicated integrations required.Seamlessly connect with your Student Information System (SIS), CRM, and other platforms—no lengthy IT setup or complicated integrations required. 

Secure & CompliantSecure & Compliant 

Benefit from enterprise-grade security and privacy standards, including SOC 2, FERPA, and TCPA compliance, so you can focus on student success with confidence.Benefit from enterprise-grade security and privacy standards, including SOC 2, FERPA, and TCPA compliance, so you can focus on student success with confidence. 

The OutRival DifferenceThe OutRival Difference 

Join the forward-thinking institutions across the nation that trust OutRival to optimize their student experience.Join the forward-thinking institutions across the nation that trust OutRival to optimize their student experience. 

Proven Results

70%

Reduction in Routine Tasks

Shift your team’s focus from administrative work to meaningful student engagement.

24/7

Multilingual Support

Extend your reach without straining resources, ensuring students get help whenever they need it.

Expert Partnership

Dedicated Engineers and Success Managers

We’re an extension of your team, bringing enrollment management experience and proven strategies to help you hit your goals.

Continuous Improvements

Your university stays on the cutting edge by leveraging the latest developments in AI, voice technology, and innovation—ensuring you remain ahead of the curve.

Seamless Integration

Minimal IT Demands

Quickly connect OutRival to your CRM, SIS, and other key systems without complicated installations.

Rapid Deployment

Go live in weeks—not months—and start realizing ROI faster.

ExploreExplore 

our resourcesour resources 

Explore ourExplore our 

resourcesresources 

Explore ourExplore our 

resourcesresources 

Learn how OutRival is helping businesses like yours transform customer experiencesLearn how OutRival is helping businesses like yours transform customer experiences 

Post

10.15.2024

News

How AI Agents Are Shaping the Future of Higher Education and Customer ExperienceHow AI Agents Are Shaping the Future of Higher Education and Customer Experience 

Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO&rsquo;s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results?Last week, over cafecito in Miami, I sat down with some customer experience leaders, and we kept circling around a critical question: How can customer-facing teams leverage AI to move beyond outdated solutions like prerecorded phone menus (Interactive Voice Response-IVR systems) and third-party offshore solutions like BPO&rsquo;s (business process outsourcing), to create personalized experiences that drive both satisfaction and business results? 

Book a DemoBook a Demo 

Ready to TransformReady to Transform 
Your Admissions Process?Your Admissions Process? 

Click to proceedClick to proceed 
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