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The latest from OutRival, with insights and perspectives from the leaders shaping the future of customer relationships.

The New Normal podcast

The New Normal Explores How Major Brands Put AI to Work

October 15, 2026

Company News

Shaun Sjolin, Chief Customer Officer at OutRival

Shaun Sjolin Joins OutRival as Chief Customer Officer

September 30, 2026

Company News

Jeff Herzfeld, Head of Travel at OutRival

OutRival Expands Into Travel With Jeff Herzfeld

August 3, 2026

Travel

OutRival Brings Its AI Voice Platform to Insurance

April 9, 2026

Insurance

Elise Awwad, President and CEO of DeVry University, on The New Normal

The New Normal, Episode 15: Elise Awwad

October 29, 2026

Education

Anne Kress, President of Northern Virginia Community College, on The New Normal

The New Normal, Episode 16: Anne Kress

November 5, 2026

Education

The New Normal, Episode 14: Alexandra Schaffrath

The New Normal, Episode 14: Alexandra Schaffrath

October 23, 2026

Education

The New Normal, Episode 13: Bob Becker

The New Normal, Episode 13: Bob Becker

October 15, 2026

Travel

The New Normal, Episode 12: Dondra Ritzenthaler

The New Normal, Episode 12: Dondra Ritzenthaler

October 8, 2026

Travel