On September 30, 2026, OutRival announced the appointment of Shaun Sjolin as Chief Customer Officer. He joins from NICE, where he served as Vice President of Customer Success, bringing experience supporting enterprise organizations across multiple industries.
Sjolin will lead the customer organization as OutRival expands the use of digital workers across the customer journey. His remit includes building a forward-deployed team that works directly with customers, from the first deployment through ongoing improvements and broader adoption.
The approach connects customer operations with product development. Teams work alongside a brand’s staff to understand its workflows, identify opportunities and use frontline feedback to shape what gets built next.
Sjolin’s background includes roles at SAP, IBM and Aon Hewitt, as well as work with customers in travel, hospitality, insurance, healthcare and other sectors. The appointment supports OutRival’s focus on sustained customer relationships as its enterprise deployments grow.
Listen to the episode
Check out the full episode to hear:
